FAQs

A hand-crafted carpet is its own masterpiece crafted entirely by skilled artisans. Without relying on mechanical tools or automated systems, these weavers pour their expertise into every step of the process. From shearing and spinning the wool to dyeing it and tying thousands of intricate knots, each carpet becomes a truly one-of-a-kind creation. Treat it with care, and this timeless work of art can be enjoyed for generations.

On the other hand, machine-made carpets are mass-produced by automated machines. These machines can churn out identical fabrics in a jiffy. While machine-made carpets can be visually appealing, they often fall short in terms of material quality and durability when compared to the craftsmanship of a hand-crafted carpet.

At Natural Floors, we want you to get the best out of your flooring, but please note that we cannot guarantee protection against spills or stains in either residential or commercial spaces. For more information about stain removal and how to care for your carpet, please read our Care and Maintenance information. Before using our Envirodri Powder, make sure to read and understand the detailed instruction sheet provided with your purchase.

At Natural Floors, we offer free measures and quotes at a time that works best for you. Simply complete the form here to schedule your complimentary consultation today.

Yes. You can order up to three carpet samples from our stunning range — for free. We dispatch sample orders weekly, so you can expect them to arrive at your doorstep within two weeks (approximately). Simply click here to order your samples today.

Yes. Our expert design team is here to help with a complimentary design consultation, if required. We’ll work with you to find flooring solutions that not only enhance your home but also seamlessly fit your lifestyle. Click here to book your free consultation today!

We take great care to ensure your flooring arrives and is installed in perfect condition. If you spot any quality issues upon completion of your installation, please reach out to our Customer Care team at hello@naturalfloors.com.au.

We deliver our natural carpet material to every corner of Australia. Delivery fees are determined by the weight of your carpet and your location, but don't worry — we'll always provide an upfront cost estimate before you receive your invoice.

For installations, we currently service South Australia only. If you're in SA, our team would love to help bring your vision to life!